Contents
Who we are
LimoByAI ("LimoByAI", "we", "us") provides AI customer service and booking software for limousine, party bus, boat and charter operators (our "Clients"). This policy explains how we handle personal information when you visit limobyai.com, request a demo, or interact with a business that uses LimoByAI.
Questions about this policy can be sent to hello@limobyai.com.
Two kinds of data we handle
Our own website and sales
When you visit limobyai.com or book a demo, we decide how your information is used.
Data we process for our Clients
When you call, text, email, message or book with an operator that uses LimoByAI, we process your information on that operator's behalf and under their instructions. The operator is responsible for that data, and their own privacy policy applies. Please contact the operator directly for requests about it, and we will help them respond.
Information we collect
- Information you give us: name, company, email, phone number, fleet size and anything you write in our demo form or emails.
- Booking and conversation data (on behalf of Clients): names, phone numbers, email addresses, trip details such as dates, times, pick-up and drop-off locations and passenger numbers, and the content of calls, texts, emails, chats and social messages.
- Call recordings and transcripts where the operator has enabled them and the caller has been informed.
- Payment status: whether a deposit, balance or refund was paid. Card details are handled by the payment processor (for example Clover or Stripe) and are not stored by us.
- Technical data: device and browser type, pages visited and approximate location from IP address, used to run and secure the site.
How we use information
- To respond to demo requests and enquiries.
- To provide the service to our Clients: answering customer messages and calls, checking availability, creating bookings, sending payment links, reminders and review requests, and escalating conversations to the operator.
- To keep the service secure, prevent spam and abuse, and fix problems.
- To improve the service, using conversation records only for the Client they belong to.
- To meet legal obligations.
We do not sell personal information.
Text messages (SMS) and mobile information
When you give an operator your mobile number, for example on their booking form, or text them first, you may receive messages about your booking: confirmations, reminders, payment links, replies to your questions and a review request after your trip. Message frequency varies. Message and data rates may apply.
Reply STOP at any time to stop receiving text messages. Reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
AI and automated replies
LimoByAI uses artificial intelligence to answer and draft messages and to answer calls. Operators can take over any conversation at any time. Refunds and other sensitive decisions are approved by the operator, not made by the AI alone. If you would prefer to speak with a person, ask at any point and your conversation will be passed to the team.
How long we keep information
Conversation records are kept active for around 90 days, then archived, and deleted after about one year unless the operator needs them longer for bookings, accounting or legal reasons. Demo-request information is kept for as long as it is useful for our sales relationship, and you can ask us to delete it at any time.
Security
We use encryption in transit, access controls and role-based permissions, audit logs for sensitive actions, and regular backups. No system is perfectly secure, so please contact us right away if you believe your information has been compromised.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or limit certain uses. For our own website data, email hello@limobyai.com. For booking data, contact the operator you booked with and we will help them respond. We will not discriminate against you for exercising your rights.
Children
LimoByAI is a business service and is not directed at children under 13. We do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed, and significant changes will be highlighted on this page.
Contact us
Email hello@limobyai.com for any privacy question or request.